Subscription Terms

Who we are

GrowAx Enterprises ("GrowAx", "we", "us") is a software house and digital growth agency registered in Lahore, Pakistan in July 2026.

• Johar Town office: 95 J-1, Block J1, Block J 1 Phase 2, Johar Town, Lahore 54600, Pakistan
• Lahore Cantt office: Office No. 1, near UBL Bank, Manzoor Colony, Harbanspura, Lahore Cantt, Pakistan
• Email: [email protected]

What these terms cover

These terms apply where you subscribe to a GrowAx software product on a recurring basis. Our current product is TruxCRM, an operating platform for auto transport brokers and vehicle logistics companies, sold per company.

Where a signed order form or enterprise agreement exists, that agreement takes precedence over this page.

Accounts and workspaces

A subscription provides your company with its own scoped workspace. You are responsible for:

• The accuracy of the account and company information you provide.
• Keeping login credentials secure, and telling us promptly if you believe an account is compromised.
• The actions of users you invite to your workspace.
• Removing access for people who leave your organisation.

Accounts are for named users. Sharing one login between several people undermines the audit trail and is not permitted.

Billing

• Billing period — subscriptions are billed in advance on a recurring basis, per company, according to your plan.
• Renewal — subscriptions renew automatically until cancelled.
• Plan changes — upgrades take effect immediately with the difference prorated; downgrades take effect at the next billing date.
• Failed payment — we will attempt to collect again and notify you. Access may be suspended after a reasonable grace period and written notice.
• Price changes — we may change subscription pricing with at least 30 days' notice before it applies to your next renewal.
• Taxes — prices exclude any applicable taxes unless stated.

Cancellation and refunds

You may cancel at any time. Cancellation takes effect at the end of the current billing period, and you retain access until then. We do not provide refunds for partial periods except where required by law or where we have failed to provide the service.

We may suspend or terminate a subscription for non-payment after notice, or immediately for a serious breach of the acceptable use terms below.

Your data

The data you enter into the product is yours. We process it to provide the service, to support you, and to keep the service secure and working.

• Ownership — your operational data remains yours at all times.
• Export — you can export your data in a machine-readable format while your subscription is active.
• After cancellation — data is retained for 30 days so you can export it, then deleted from active systems. Backup copies age out on our normal backup cycle.
• Isolation — workspaces are scoped per company and enforced at the database level, not only in the interface.
• Confidentiality — we do not sell your data, and we do not use your operational data to market to your customers.

We may use aggregated, de-identified usage statistics to improve the product. This does not include your customers' personal data.

Acceptable use

You agree not to use the product to:

• Break any applicable law, or infringe anyone's rights.
• Store or transmit malicious code, or attempt to breach the security of the service.
• Attempt to access another company's workspace or data.
• Resell or provide the service to third parties outside your organisation without written agreement.
• Place unreasonable load on the service, including automated scraping or stress testing without prior arrangement.

Availability and support

We aim to keep the service available at all times and monitor it continuously. We do not guarantee uninterrupted availability: planned maintenance, third-party infrastructure failures and events outside our control can all cause downtime.

Planned maintenance is scheduled outside peak hours where possible and announced in advance. Support is provided by email during business hours, Monday to Saturday, 10:00–19:00 Pakistan Standard Time.

Where an enterprise agreement includes a service level commitment, that agreement governs.

Changes to the service

We improve the product continuously, and features change. We will not remove a material feature you depend on without reasonable notice. Where a change requires action on your side, we will tell you in advance rather than after the fact.

Liability

To the extent permitted by law, our total liability arising from a subscription in any twelve-month period is limited to the subscription fees paid in that period. We are not liable for indirect or consequential loss, including lost profits or lost business opportunity, except where liability cannot lawfully be limited.

You are responsible for maintaining your own records as your business requires. We keep backups, and they are a resilience measure for the service rather than a substitute for your own record-keeping obligations.

Governing law

These terms are governed by the laws of Pakistan, with the courts of Lahore having jurisdiction, unless a signed agreement specifies otherwise.

Questions about a subscription: [email protected].