Terms & Conditions
The terms that apply to work we do for clients, and to your use of this website. Where a signed project agreement differs from this page, that agreement takes precedence.
Who we are
GrowAx Enterprises ("GrowAx", "we", "us") is a software house and digital growth agency registered in Lahore, Pakistan in July 2026.
- Johar Town office: 95 J-1, Block J1, Block J 1 Phase 2, Johar Town, Lahore 54600, Pakistan
- Lahore Cantt office: Office No. 1, near UBL Bank, Manzoor Colony, Harbanspura, Lahore Cantt, Pakistan
- Email: [email protected]
Using this website
This website is provided for information. Content on it, including guides, comparisons and price ranges, is general information rather than professional advice for your specific situation. Price ranges published here are indicative and are not an offer.
You may read, print and share pages from this site. You may not republish substantial portions of it as your own content, or use it for automated bulk extraction without permission.
How engagements start
Work begins from a written scope. Before any project starts we provide a document setting out what is included, what is excluded, the price, and the timeline. Work commences once you approve that document and the first payment is received.
Quotes are valid for 30 days unless stated otherwise. A quote covers the scope as written; anything outside it is quoted separately before it is built.
Payment
- Project work — typically 40% to commence, 40% at the main build milestone, 20% before launch, unless the project agreement states otherwise.
- Retainers — billed monthly in advance, with 30 days' notice to cancel from either side.
- Currency — PKR for Pakistani clients; GBP, EUR or USD for international clients as agreed.
- Third-party costs — hosting, domains, licences, gateway fees and advertising spend are billed at cost or paid directly by you, and are not included in project prices unless stated.
- Late payment — we may pause work on overdue accounts after written notice. We will not withhold access to accounts registered in your name.
Scope changes
Changes are normal and we do not treat them as a problem. A change to the agreed scope is quoted in writing, with its effect on price and timeline stated, and is only built once you approve it.
Where a change request is small and absorbed within the existing scope, we will say so rather than raising an invoice for it.
Your responsibilities
Projects depend on both sides. We ask that you provide:
- A single named decision-maker with authority to approve work.
- Content, assets, access and information at the points agreed in the timeline.
- Feedback within the agreed review windows.
Delays in these are the most common cause of a project running late. Where a delay on your side extends the timeline, we will tell you at the time rather than at the end.
Ownership
On full payment, you own the deliverables created specifically for you: the code written for your project, the designs produced for it, and the content we wrote for it.
Domain names, hosting accounts, analytics and advertising accounts are registered in your name from the start of the engagement and remain yours throughout. We do not hold client accounts as leverage in any circumstances.
We retain ownership of our own pre-existing tools, libraries, internal frameworks and general know-how, and of our own products including TruxCRM. Third-party components remain subject to their own licences, which we identify at handover.
Unless you ask us not to, we may describe the work in our portfolio and reference you as a client.
Revisions, launch and support
Each project includes the revision rounds set out in its scope document. Revisions within the agreed direction are included; a change of direction after approval is a scope change.
Every build includes a 30-day fix window after launch. Anything that does not work as scoped is corrected at no charge during that period. New requirements identified after launch are new work.
After the fix window, ongoing support is available under a monthly retainer or on an ad hoc basis.
Confidentiality
We treat your business information as confidential and do not disclose it to third parties except where necessary to deliver the work or where required by law. We will sign your own non-disclosure agreement where you prefer, before detail is shared.
We ask for the same in return regarding our proposals, pricing and methods.
Warranties and liability
We warrant that work will be performed with reasonable skill and care, and that deliverables will substantially conform to the agreed scope.
We do not warrant that a website will achieve a particular search ranking, traffic level, conversion rate or revenue outcome. Anyone who does warrant those things is either misunderstanding search engines or misrepresenting them.
To the extent permitted by law, our total liability arising from an engagement is limited to the fees paid by you for that engagement. We are not liable for indirect or consequential loss, including loss of profit, revenue or data, except where liability cannot lawfully be limited.
Termination
Either party may terminate a project engagement with written notice. On termination you pay for work completed and work in progress up to that point, and we hand over the deliverables produced, the repository and all account access.
Retainers may be cancelled by either party with 30 days' written notice, with no exit fee.
Governing law
These terms are governed by the laws of Pakistan, and the courts of Lahore have jurisdiction, unless a signed project agreement specifies otherwise. For international engagements we are open to agreeing a different governing law and forum in the project agreement.
Questions: [email protected].
Question about any of this?
Email us and a person will answer — these pages are meant to be readable, not defensive.